Refund policy
Returns for Wallpaper
We accept returns on eligible wallpaper within 30 days of delivery for a refund.
Because every Painted Paper wallpaper order is printed to order just for you, a 25% restocking fee will be deducted from your refund. Customers are responsible for all return shipping costs.
Once your return is received, inspected, and approved, we’ll issue a refund to your original payment method, less the 25% restocking fee.
Wallpaper must be unopened, unused, undamaged, and in its original condition to be eligible for return.
Our wallpaper murals are sold in a base set of 4 panels, with the option to purchase additional rolls if needed. Please note that we are unable to accept returns or exchanges on any panels included in the base set of 4.
If you have purchased additional rolls beyond the base set, those may be returned provided they are unopened and unused. All eligible returns must meet our standard return conditions.
Returns for Tapestries and Throw Pillows
We accept returns initiated within 14 days of delivery for a full refund.
Returns for Fabric by the Yard
We do not accept returns or exchanges on fabric by the yard. All orders are printed on demand, and we are unable to restock or resell returned fabric.
To help ensure you love your selection, we strongly encourage ordering a sample first. This allows you to see the color, scale, and texture in your space before committing to yardage.
Conditions for all Returns
To qualify, returned items must meet all of the following:
- Unopened
- Unused
- Undamaged
- In original condition with all inserts and labels intact
- Opened rolls
- Sale items
- Wallpaper samples and preview panels
- Custom orders
Email us at info@paintedpaper.com within 14 days of receiving your order, and we’ll walk you through the process. Once your return is received and approved, we’ll issue your store credit or refund (depending on the item).
Return Shipping Details
Customers are responsible for return shipping. We recommend using a trackable, insured shipping method. We are not responsible for returns that are lost or damaged in transit.
Gift Returns
If your wallpaper was a gift, we’re happy to issue store credit so you can choose something that suits your space. Cash refunds are not available for gifted items.
Sale Items & Discount Codes
All sale items are final sale. If you used a discount code on a full-price item, your order still qualifies for return under this policy—for store credit.
Order Changes & Cancellations
For wallpaper and murals - We print each order on demand. Changes or cancellations on orders must be made within 24 hours of ordering. After that, production begins and we’re unable to make changes.
Please note: sample/swatch orders are typically processed and sent to production very quickly to ensure fast delivery. Because of this, sample orders cannot usually be changed or canceled once placed.
For throw pillows, and fabric by the yard orders - Production begins immediately after an order is placed, so we do not accept order cancellations or changes on orders of fabric by the yard or throw pillows.
We’re here to help you love your space—even if it takes a second try.