Refund policy
We want your experience with Painted Paper to be nothing short of delightful—and we know that sometimes plans (or paint colors!) change. That’s why we offer easy returns for store credit on eligible orders.
Returns for Non-Sale Wallpaper
We accept returns initiated within 14 days of delivery for store credit, which you can use toward any future purchase. Because all wallpaper is printed to order, we don’t offer refunds.
Why Store Credit?
Each roll is printed just for you. We can’t resell or reuse returned wallpaper due to potential color variations and quality standards—but we can recycle it responsibly. Store credit allows you to reorder when you’re ready, while helping us reduce waste.
Returns for Non-Sale Wallpaper
We accept returns initiated within 14 days of delivery for store credit, which you can use toward any future purchase. Because all wallpaper is printed to order, we don’t offer refunds.
Why Store Credit?
Each roll is printed just for you. We can’t resell or reuse returned wallpaper due to potential color variations and quality standards—but we can recycle it responsibly. Store credit allows you to reorder when you’re ready, while helping us reduce waste.
Returns for Tapestries
We accept returns initiated within 14 days of delivery for a refund.
We accept returns initiated within 14 days of delivery for a refund.
Conditions for all Returns
To qualify, returned items must meet all of the following:
- Unopened
- Unused
- Undamaged
- In original condition with all inserts and labels intact
We cannot accept returns for:
- Opened rolls
- Sale items
- Wallpaper samples and preview panels
- Custom orders
How to Start a Return
Email us at info@paintedpaper.com within 14 days of receiving your order, and we’ll walk you through the process. Once your return is received and approved, we’ll issue your store credit or refund (depending on the item).
Return Shipping Details
Customers are responsible for return shipping. We recommend using a trackable, insured shipping method. We are not responsible for returns that are lost or damaged in transit.
Gift Returns
If your wallpaper was a gift, we’re happy to issue store credit so you can choose something that suits your space. Cash refunds are not available for gifted items.
Sale Items & Discount Codes
All sale items are final sale. If you used a discount code on a full-price item, your order still qualifies for return under this policy—for store credit.
Order Changes & Cancellations
We print each order on demand, so changes or cancellations to wallpaper rolls or tapestries must be made within 24 hours of ordering. After that, production begins and we’re unable to make changes. If your order qualifies, you’re still welcome to return it for store credit. Please note: sample orders typically ship quicker than roll orders. Because of this, we are not able to cancel sample orders after they're placed.
We’re here to help you love your space—even if it takes a second try.
Email us at info@paintedpaper.com within 14 days of receiving your order, and we’ll walk you through the process. Once your return is received and approved, we’ll issue your store credit or refund (depending on the item).
Return Shipping Details
Customers are responsible for return shipping. We recommend using a trackable, insured shipping method. We are not responsible for returns that are lost or damaged in transit.
Gift Returns
If your wallpaper was a gift, we’re happy to issue store credit so you can choose something that suits your space. Cash refunds are not available for gifted items.
Sale Items & Discount Codes
All sale items are final sale. If you used a discount code on a full-price item, your order still qualifies for return under this policy—for store credit.
Order Changes & Cancellations
We print each order on demand, so changes or cancellations to wallpaper rolls or tapestries must be made within 24 hours of ordering. After that, production begins and we’re unable to make changes. If your order qualifies, you’re still welcome to return it for store credit. Please note: sample orders typically ship quicker than roll orders. Because of this, we are not able to cancel sample orders after they're placed.
We’re here to help you love your space—even if it takes a second try.