Frequently Asked Questions


How do I measure my wall for wallpaper?

Before you dive in to any wallpapering project, it's important to be sure you measure your walls accurately. Getting those measurements right ensures a perfect fit. Most project just need the total length and width of your walls! Need some guidance? Check out our handy measuring guide for all the tips and tricks you need. Happy measuring!

What type of wallpaper material do you offer?

We've got you covered with three options: traditional, pre-pasted, and premium peel and stick. Our traditional wallpaper requires separate wallpaper paste for installation, while our pre-pasted wallpaper simply needs a little water to activate the paste. And for those who want convenience and style, our premium peel and stick option is the way to go! All our wallpapers are proudly made in the USA, PVC Free, eco-friendly, and super durable. Learn more about our wallpaper types here!

Can I order a sample before making a purchase?

You absolutely can! We provide up to three samples for free. Sign up for our emails to recieve a custom discount code!

Is the wallpaper easy to install?

Yes, our wallpaper is easy to install! Whether you're a seasoned DIY-er or a novice, you'll find that applying wallpaper can be a breeze. With a few simple steps and the right tools, you can transform any room in your home. Need more guidance? Check out our installation guide for detailed instructions and tips to ensure a smooth and successful wallpaper application.

Can I install the wallpaper in a bathroom or kitchen?

Absolutely! Our three wallpaper types are wet strength papers, which means they are water resistant and can be safely installed in areas with low moisture.

What is the return policy?

Find everything you need to know about our return policy here!

Do you offer custom sizing?

Because all of our papers are made to order, we can customize just about anything! Please drop us an email at design@thepaintedpaper.com

How do I clean and maintain the wallpaper?

All of our papers are durable and simply wipe down with a mild soap and water!

Do you ship internationally?

At the moment, we're sorry to say that we don't offer international shipping. We hope to expand our reach in the future, so stay tuned for updates!

Can I remove the wallpaper without damaging the wall?

You can absolutely remove our peel and stick and pre-pasted wallpapers! Our peel and stick and pre-pasted options can be easily removed by simply gently peeling it off the wall, leaving no residue or damage behind. As for our traditional wallpaper, the removal process depends on the paste you use during installation and your preparation methods. However, we strive to provide a high-quality product that can be removed without difficulty.

What if I receive damaged or defective wallpaper?

We aim for perfection in everything we do, However, we understand that sometimes things don't go as planned. That's why our dedicated support team is here to help! If you have any questions or need assistance, simply reach out to support@thepaintedpaper.com. We're always happy to assist you!

Are your wallpapers eco-friendly?

They are! All our wallpapers are PVC Free, Made in the USA and using certified sustainable manufactering methods.

Do you offer installation services?

We don't currently offer installation services. However, we're working towards building a nationwide network of trusted professionals in the future. In the meantime, we recommend searching for local installers or taking on the project as a weekend DIY using our installation instructions!

Can I use your wallpaper on textured walls?

Our high-quality wallpaper is designed to help hide imperfections in the wall surface. However, we do recommend prepping textured walls with a skim coat before installation. Textured walls can present adhesion challenges, so it's important to ensure a smooth and even surface for the best results. We do not recommend installing wallpaper on textured walls that have not been properly prepped.

Are the wallpapers fire-resistant?

Yes, our wallpapers are fire-resistant. They have received a Class A fire rating, ensuring that they meet the highest safety standards. You can have peace of mind knowing that our wallpapers prioritize safety and provide an extra layer of protection for your home.

Can I track my order

Yes, you can track your order! Once your order has been shipped, you will receive an email with the tracking information. This way, you can easily keep an eye on your package and know exactly when it will arrive at your doorstep. We understand the excitement of waiting for your order, so we strive to provide you with the best tracking experience possible. Most orders typically take around 5-7 business days to arrive at their destination, so you won't have to wait too long to start enjoying your new purchase.


Still have questions?